If you want to report an issue with the game please first read the following sections to see which type of issue it is. Then send relevant files to [email protected] or post them in the #bug-reporting channel on our The Colonists Discord Server. Thanks!
If you think something's gone wrong during gameplay then please use the ''Report A Bug" option in the game menu. Please send the zip file that will be generated in the following location:
Windows: %userprofile%\\appdata\\LocalLow\\Codebyfire Ltd\\The Colonists\\BugReports
(Open Windows Explorer and paste into the address bar)
Linux (usually): /home/[username]/.config/unity3d/Codebyfire Ltd/The Colonists/BugReports
If the game freezes or crashes to desktop unexpectedly please first try checking that your graphics drivers are up to date as well as any Windows Updates.
If the problem persists then please send over any files in the following locations:
%userprofile%\\appdata\\Local\\CrashDumps
%userprofile%\\appdata\\Local\\Temp\\Codebyfire Ltd\\The Colonists\\Crashes
%userprofile%\\appdata\\LocalLow\\Codebyfire Ltd\\The Colonists\\Crashes
Please also include a dxdiag file (instructions here: https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe)
If the game doesn't open at all, or progress past the loading screen then:
Please send the savegame file in question. Files are located here:
%userprofile%\\appdata\\LocalLow\\Codebyfire Ltd\\The Colonists\\SaveGames